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HelpDesk Incident IQ

Ventura County Office of Education Technology Services HelpDesk is moving to a new ticketing system — Incident IQ — for all technology support requests.

Incident IQ is designed for K-12 schools, making it easier to submit requests, track progress, and get support quickly. It replaces our previous ConnectWise system, email-based requests, and phone-in tickets.

Key Transition Dates

  • VCOE Staff: ConnectWise, email, and phone support will end on September 1st. Use Incident IQ now for all requests.

  • Outside Clients: ConnectWise, email, and phone support will end on September 15th. Use Incident IQ starting now for all requests.

For VCOE Only

Log in to Incident IQ:

  1. Go to https://vcoe.incidentiq.com

  2. Click Microsoft Azure

  3. Sign in using your VCOE email address and password (the same credentials you use for Outlook)

  4. Complete multi-factor authentication

  5. Select + New Ticket and choose the category that best fits your issue

  6. Provide as much detail as possible and attach any screenshots or documents

You can track your requests, communicate with your assigned technician, and view ticket history from the My Tickets section.

For All Other Clients

Your Incident IQ account may have already been created. If so, you will have received a welcome email from IncidentIQ with your username and a temporary password. Once logged in, you can update your password.

Log in to Incident IQ (No SSO):

  1. Go to https://vcoe.incidentiq.com

  2. Click Reveal alternative login options

  3. Enter your email address and password (from your welcome email)

  4. You are now ready to create and update tickets

Important Reminder: If your district already uses Incident IQ for internal technology support, you will need to bookmark and log in specifically to VCOE Incident IQ to submit requests to VCOE.

If you have not yet received your login information, contact your supervisor. 

Important Notes

  • Email requests will no longer be accepted after the transition dates. However, you can still call 383-1955 if you are stuck.

  • All service requests must be submitted through Incident IQ

  • Please be specific in your request, including your location and relevant details, to ensure faster resolution

  • Do not contact technicians directly — all requests should go through Incident IQ

After You Submit a Request

  1. The HelpDesk team reviews your request — in some cases, issues can be resolved without an on-site visit.

  2. A service ticket is created and assigned to a technician.

  3. You will receive updates through Incident IQ as your ticket progresses.

  4. Once resolved, the technician will close the ticket. If additional work is needed, the ticket will remain open until completed.

FAQs
Go to vcoe.org (Contact subpage)
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